FAQ

We have collected some frequently asked questions (FAQ) in different categories regarding CEDOC license types and invoicing questions.

We have also a video library with short instructional videos on program functions.

 

Invoicing

We invoice calendar year, in advance against invoice (30 days net).
If the License Agreement is signed during the current calendar year, the fee will be calculated proportionally for the remaining part of the current calendar year.

Example: If you buy the license in July, you will be invoiced for 6 months. A new invoice will then arrive before the end of the year for the entire coming year.

If a new annual ordering procedure is required in the following year, 100 EURO will be added annually.

Why is there a monthly price when ordering?

Because we invoice calendar year, it is easier to calculate what the first invoice.

Example: If you order a license in August, you will then receive an invoice for 5 months and later closer to the end of the year.

Termination of subscription

Termination of the subscription shall be made at least three months before the end of the calendar year (last September) in writing to info@cedoc.se. You will receive a confirmation of the termination in return. In the case of hardware locks, the lock must be returned no later than the last day of December, non-returned hardware locks will be charged.

Purchase order number

Does your company use a purchase order number?
Contact CEDOC support and we will link it to your order.

Quote

We do not usually use quotes because the licenses are subscription-based with a specific termination period. We can always offer a cost estimate based on the current situation.

In specific cases, we can offer quotes, contact CEDOC support for help.

Billing address

Cedoc AB
Vallgatan 40
532 37 Skara
Sweden

Email: invoice@cedoc.se

My company has changed its name

If your company has changed its name, contact CEDOC support for help updating to the correct information in the desired places.

Lost hardware lock

Cost is 4000 SEK / 400 EURO for new dongle (or if it can not be returned when the license is terminated).

How often is CEDOC updated?

CEDOC is updated 1-2 times a year and when directives or standards CEDOC refers to are updated.

Can you test CEDOC before buying?

Yes, we have a DEMO version of CEDOC that you can download for free and test the program for 30 days. Read more and download.

Can you change the license type during the calendar year?

Yes, you can always upgrade your license at any time. Contact CEDOC support for assistance.

Can a person who doesn’t have a license open CEDOC files?

We have a software version called CEDOC-Viewer. In it, you can open a CEDOC file but only edit the last columns of the action plan.

If you have CEDOC installed, you will find the version under the menu Tools-> Settings, if you don’t have CEDOC installed, Contact CEDOC support to access the software version.

How many languages ​​is CEDOC in?

CEDOC is available in 8 languages. You can change language under the menu “Language”.

Swedish, English, Spanish, German, Finnish, Norwegian, Danish, French.

Where is the manual?

The manual can be found in the program under the menu “Help” at the top.

Save documents to PDF

Go to the menu “File” and select Print (Print the current tab or all tabs as needed). In the windows dialogue box, select the option ‘Microsoft print to PDF’ and then follow the instructions.

CEDOC and Windows 11

Today CEDOC works on a computer with Windows 11 without any problems.
(If you are doing a fresh install on a Windows 11 computer, you may need to right-click on the downloaded .msi file, select properties and unblock. Due to Windows’ new security functions.)

Price

62 EURO/month - 86 EURO/month

Order license